Process Explorer : Remote Control not working in Server 2012

 

I've got a brand new Server 2012 R2 VM that has Process Explorer downloaded and working properly on. A third-party support tech is attempting to use the Users->Remote Control functionality but it is popping up a dialog that says "Error starting remote control: This function is not supported on this system."

 

I've been unable to find anything in the Process Explorer help file and searching for it on Bing and Google gives me nothing. Any ideas?

 

Thanks in advance